All City Sporting Goods, LLC
Return Policy

Damaged Shipments

If you receive merchandise from a commercial carrier (UPS, Federal Express or other commercial carrier) that shows damage, then NOTE THE DAMAGE ON THE FREIGHT BILL, and contact ACSG immediately.

If upon opening a shipping carton, you discover concealed damages, then contact ACSG, AND THE CARRIER immediately to arrange for inspection by the CARRIER. YOU MUST NOTIFY ACSG AND THE CARRIER WITHIN 10 DAYS AFTER DELIVERY. The carrier that delivered the merchandise MUST inspect the merchandise prior to its return. It is the customers responsibility to arrange for inspection by the carrier. You must make the shipment available for inspection by the carrier. Claims received after 10 days beyond delivery will not be accepted.

If inspection of the shipment indicates damage, ACSG may assist in arranging for repairs or replacements of the damaged good consistent with the findings of the carrier and the policies of the manufacturer and/or distributor.

Dead On Arrival Products (DOA)

Products that fail after being put into use must be handled under the Manufacturer's Warranty Program. Customer agrees to contact the Manufacturer to arrange for the handling of all warranty issues and accepts all responsibility for any costs incurred as a result of this process.

Manufacturers will not accept the return of any Special Order Items.

Specifications are those of the manufacturer and subject to change by the manufacturer, ACSG makes a good faith effort to maintain the accuracy of the specifications as shown on the web site, however, a manufacturer may make changes without notifying us. See terms and conditions ACSG is not responsible for product compatibility and Customer Agrees that any product compatibility problems will be subject to Manufacturer's Return Policies.

All returns are subject to the terms and conditions as set forth by the manufacturers. ACSG LLC. cannot authorize any return shipments. Customer agrees to contact the manufacturer for technical support and requests for RMA numbers. Products (except as noted above) may be returned within 30 days from the date of receipt if an RMA number is approved and given by the manufacturer. All returns are subject to a restocking fee. Opened products must be received in re-saleable condition, in the manufacturer's original box or packaging, have the original UPC codes and contain 100% of original contents (i.e., manuals, disk, accessories, blank warranty or registration cards, and any other documents provided by the manufacturer). Products that fail to meet these requirements will be returned to the customer at the customers expense. Customer agrees to have their credit card charged for any return shipping expenses incurred and a $50 inspection fee. If the customer refuses return shipment, customer agrees to waive any right, title or claims whatsoever to the merchandise, any refunds or charges and to hold ACSG harmless in any and all matters relating to the merchandise.

Software Products

• Defective Software that has been opened is returnable within 30 days from the date of invoice for exchange for the same software title only.

• Non-defective Software cannot be returned.

Return Procedures:

• All RMA's are issued by ACSG based on Manufacturer pre-approval, customer must contact the manufacturer directly to obtain support and allow the manufacturer to determine if there any problems with the equipment. No return authorization can be issued without Manufacturer pre-approval. You may contact ACSG for the proper Manufacturer support phone numbers.
  
• Please have the following information on hand when calling ACSG in regard to an RMA number: customer name, invoice number, serial number, nature of the problem and Manufacturer support case number.
  
• Returns received without a valid RMA number will not be accepted for delivery. Original shipping  and any related delivery charges are not refunded on returned items.

• The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date. Returns received beyond 10 calendar days from the RMA issue date may be subject to a $50 late fee and ACSG reserves the right to refuse the merchandise and return it to the customer at the customers expense.

Repacking and Return shipping

• The RMA number must be prominently displayed on the outside of the package being returned AND:
  
• When enclosing the material to be returned, the original packaging must be appropriately appropriately packaged inside another box to protect the original package from damage. DO NOT DEFACE the original manufacturer boxes or original product packaging surfaces by applying labels or writing directly upon the surfaces of the original container. You may be subject to additional fees if you fail to properly repackage and ship the merchandise.